The monitor is down in the following regions: us-east
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Core Cloud Services - Admin UI: We are currently investigating a potential issue were customers are experiencing 503 Service Temporarily Unavailable errors when submitting support cases via AgentZ.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Mon, 13 Jul 2026 23:31:59 UTCService has remained stable following mitigation, and Zscaler continues to monitor to ensure ongoing stability and performance.Update - Mon, 13 Jul 2026 16:35:35 UTCWe have identified the root cause of the issue and working on resolution.Update - Mon, 13 Jul 2026 18:32:21 UTCZscaler has mitigated a recent issue affecting AgentZ and is actively monitoring the service to ensure continued stability. Service has been restored, and logging is operating normally. Zscaler is actively monitoring the service to ensure continued stability and accuracy. Guidance: Customers are advised to review case details before submission to ensure all information is accurate and complete. Zscaler will provide additional updates if needed.Update - Mon, 13 Jul 2026 23:31:59 UTCService has remained stable following mitigation, and Zscaler continues to monitor to ensure ongoing stability and performance.
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Title: Some users may be unable to open or use custom Copilot agents in Microsoft 365 Copilot and receive an error User impact: Users may be unable to open or use custom Copilot agents and receive an error. More info: Impacted users report receiving an error stating "Something went wrong" or "Client error: Cannot read properties of undefined", and they may encounter client crashes when attempting to open custom Copilot agents that were created through the Agent Builder in Microsoft 365 Copilot. User reports indicate that custom agents may still be accessible through Microsoft Teams. Current status: Due to an unrelated issue affecting our deployment infrastructure, we're unable to begin the deployment of our fix as anticipated. We're working to resolve the issues blocking our deployment and provide an updated timeline for deployment initiation and completion. Scope of impact: Some users who are attempting to open or use custom Copilot agents that were created through the Agent Builder in Microsoft 365 Copilot may be impacted. This information may be updated as our investigation continues. Start time: Friday, July 10, 2026, at 5:48 PM UTC Root cause: A recent service change caused Copilot to receive incomplete data when loading the agent experience. As a result, the app couldn't render the affected experience correctly for some users. Next update by: Tuesday, July 14, 2026, at 6:00 PM UTC
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Title: Some users' document libraries and list views using multiple group filters may not display results in SharePoint Online User impact: Users' document libraries and list views using multiple group filters may not display results in SharePoint Online. More info: Specifically, impacted users report that document libraries and list views using both Primary and Secondary grouping may not display the full or expected results. Current status: We've validated the fix for the issue works as expected and the deployment is progressing across the affected environments. We'll continue to monitor the deployment progress and validate recovery as the fix continues to propagate through the service. Scope of impact: Some users attempting to view document libraries and list views using multiple group filters may be impacted. This information may be updated as our investigation continues. Next update by: Tuesday, July 14, 2026, at 12:00 PM UTC
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Power Platform
Microsoft Power Platform
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Could not connect to https://abaweb1053.obtcloud.ch: SSL connect error
Abacus Cloud
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LexisNexis Bridger Insight
IT
Core Cloud Services - Admin UI: Degraded AgentZ Performance and Conversation History (+13 more)
Zscaler Cloud
Unifi Wireless Controller
Microsoft 365
Some users may be unable to open or use custom Copilot agents in Microsoft 365 Copilot and receive an error
Microsoft Copilot (Microsoft 365)
Some users' document libraries and list views using multiple group filters may not display results in SharePoint Online
SharePoint Online
Microsoft Exchange Online
Microsoft OneDrive for Business
Azure
Azure - Switzerland North
Azure - Switzerland West