Currently, customers using Proof Point Hosted Email Security are still unable to forward receipts to receipts@expensify.com. This is still being caused by an issue on the Proof Point side. If you are an affected customer, please reach out to Proof Point for a resolution.
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To mitigate the impact of the ongoing AWS power outage affecting the UAE region, we have temporarily launched part of our UAE production infrastructure in the EU region. This allows UAE users to continue operating and submitting verifications while the issue persists. Please note that some data may still be missing or incomplete, as we were not able to retrieve the full dataset from AWS before the outage occurred. As a result, certain records or synchronization states may be partially unavailable at this time. We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.
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EMEA - Brussels II: Zscaler has detected an issue with our Brussels II datacenter on the zscaler.net and the zscloud.net clouds, and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Tue, 10 Mar 2026 04:16:42 UTCAs per the latest confirmation from the data center team, the replacement hardware is now expected to arrive by 13th Feb. We will continue to monitor the situation closely and will share further updates as they become available.Update - Mon, 02 Mar 2026 10:55:35 UTCThe Zscaler team has identified the issue as being related to faulty hardware. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore service for all affected traffic.Update - Mon, 02 Mar 2026 14:28:32 UTCZscaler is coordinating closely with the data center team to replace the faulty hardware. We expect shipment and deployment to be completed within 2–3 days and will provide a follow-up once the replacement is completed.Update - Fri, 06 Mar 2026 02:44:22 UTCAs per the latest confirmation from the data center team, the replacement hardware is expected to arrive by 10th March, 2026. We will share more updates as available.Update - Tue, 10 Mar 2026 04:16:42 UTCAs per the latest confirmation from the data center team, the replacement hardware is now expected to arrive by 13th March,2026. We will continue to monitor the situation closely and will share further updates as they become available.
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Business Applications
Customers using Proof Point Hosted Email Security are unable to forward receipts to receipts@expensify.com.
Expensify
Wolters Kluwer A3 Applications
IT
Zscaler Cloud
Azure
Microsoft 365
Microsoft Copilot (Microsoft 365)
Microsoft OneDrive for Business
SaaS Applications